Salesforce Inc. has announced an agreement to acquire Listen Labs, an artificial intelligence platform focused on customer research. The deal was disclosed on September 29, 2026.
Listen Labs provides tools designed to help businesses analyze customer feedback and research data. The company's platform utilizes AI to process information, aiming to assist organizations in understanding their customers better. The specific financial terms of the transaction were not disclosed in the announcement.
Salesforce stated that it expects the acquisition to close in the fourth quarter of its fiscal year 2027. The company did not provide further details regarding the integration of Listen Labs into its existing product suite.
