Salesforce, Inc. (NYSE: CRM) and NVIDIA Corporation (NASDAQ: NVDA) announced the launch of Koa on Tuesday. Koa is the first CRM reasoning model designed for Agentforce, built on NVIDIA's Nemotron technology.
Developed through a joint technical effort, Koa is designed to handle complex, multistep workflows and select the appropriate tools to complete tasks. Salesforce created the model by post-training NVIDIA Nemotron 3 Super using a proprietary synthetic dataset based on nearly three decades of CRM experience.
According to the filing, on Salesforce’s CRM benchmark—which covers real-world tasks such as updating opportunities, routing cases, and scheduling follow-ups—Koa matches or outperforms leading models on CRM actions while producing three times fewer errors.
Salesforce retains control of the model weights and conducts post-training and inference within its own trust boundary. This offers customers a specialized Salesforce-hosted model for Agentforce.
The filing also notes that Salesforce shares were trading lower by 0.22% at $258.86 at the time of publication on Tuesday.
